Man with Van Barnsbury Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Barnsbury provides removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or arranges the services, whether acting on their own behalf or on behalf of another party.
We, us, our means Man with Van Barnsbury.
Services means any removal, man and van, transport, loading, unloading, packing, unpacking, delivery, collection, or related services provided by us.
Goods means the items, furniture, personal effects, equipment or any other property that we are requested to handle, transport, or store.
Quotation means a price or estimate for services given by us to the client, whether in writing or verbally.
Contract means the agreement between us and the client for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services for residential and business clients. Our services generally include the provision of a vehicle and driver, with or without additional labour, for the collection, loading, transportation, and unloading of goods. Any additional services, such as packing, unpacking, assembly, or disassembly of furniture, must be agreed in advance.
All services are subject to availability and to these Terms and Conditions. We reserve the right to refuse to carry out any work that, in our opinion, is unsafe, unlawful, or likely to cause damage to property, goods, our staff, or third parties.
3. Booking Process
3.1 A booking can be made once you have received and accepted a quotation from us. Quotations may be given based on the information you provide about the addresses, access conditions, parking arrangements, volume of goods, and any special requirements.
3.2 When you accept our quotation and confirm a date and time, a contract is formed subject to these Terms and Conditions. Where applicable, a deposit may be required to secure your booking. We reserve the right not to reserve a time slot until any required deposit has been received.
3.3 It is your responsibility to provide accurate and complete information when booking. If the actual work required differs significantly from the information provided, we may amend the quotation, adjust the price, or decline to carry out all or part of the services.
3.4 Bookings are subject to vehicle and staff availability. If for any reason we are unable to honour a booking, we will notify you as soon as reasonably practicable and will, where possible, offer an alternative date or time. Our liability in such cases is limited as set out in these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless stated otherwise, our quotations are estimates based on the information supplied by you and on normal access, parking, and traffic conditions. The final price may vary if the job takes longer than expected due to factors beyond our control or if additional services are requested.
4.2 Quotations may be based on hourly rates, fixed prices, or a combination of both. Where an hourly rate applies, charges will start from the time our vehicle and staff arrive at the collection address and will continue until the work is completed and payment is received.
4.3 Additional charges may apply for:
a) Waiting time due to delays not caused by us.
b) Extra labour requested on the day.
c) Additional journeys, floors, or addresses not previously agreed.
d) Dismantling or reassembling items not mentioned at the time of booking.
e) Long carries, restricted access, or the need for special equipment.
4.4 All prices are quoted in pounds sterling. Any applicable taxes will be included in the quotation where required by law.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. We may require full or partial payment in advance for certain bookings.
5.2 We accept payment methods as advised at the time of booking. It is your responsibility to ensure that you have the means to pay promptly on completion.
5.3 Where payment terms are agreed for business clients, invoices must be settled by the due date stated. We reserve the right to charge interest on overdue sums at the applicable statutory rate, as well as reasonable administration and recovery costs.
5.4 If payment is not made when due, we may suspend services, retain goods until full payment is received, or exercise a lien over any goods in our possession. Storage or redelivery charges may apply in such circumstances.
6. Cancellations and Amendments
6.1 If you need to cancel or postpone your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice given.
6.2 If you cancel more than 48 hours before the agreed start time, we will usually cancel without charge, other than any non-refundable deposit that was explicitly stated at the time of booking.
6.3 If you cancel within 24 to 48 hours of the agreed start time, we may charge up to 50 percent of the quoted price to cover allocated resources and loss of opportunity to take other bookings.
6.4 If you cancel within 24 hours of the agreed start time or fail to be present at the agreed address when we arrive, we may charge up to 100 percent of the quoted price.
6.5 Where you request amendments such as changes to date, time, addresses, or the scope of work, we will try to accommodate these changes but cannot guarantee availability. Alterations may affect the price. If we cannot accommodate your requested change and you choose to cancel, the cancellation terms above will apply.
7. Client Responsibilities
7.1 You are responsible for:
a) Ensuring that all goods are properly packed and ready for transport, unless packing services were specifically booked.
b) Protecting fragile, delicate, or valuable items and clearly labelling them where appropriate.
c) Ensuring that items to be moved will fit through doorways, staircases, lifts, and other access points, and can be safely transported.
d) Providing accurate details of access, including any parking restrictions, permit requirements, or loading limitations.
e) Arranging and paying for any necessary parking permits or permissions for our vehicles.
f) Being present, or appointing an authorised representative to be present, during collection and delivery to provide instructions, sign documents, and check premises.
7.2 You must not request us to transport any prohibited or illegal items, including but not limited to drugs, stolen goods, weapons, hazardous materials, flammable substances, perishable goods, live animals, or items in breach of waste regulations.
7.3 You are responsible for ensuring that the goods being moved belong to you or that you have authority from the owner to move them. You agree to indemnify us against any claims from third parties alleging ownership or rights to the goods.
8. Our Responsibilities
8.1 We will carry out the services with reasonable care and skill, using staff and vehicles suitable for the work as agreed with you.
8.2 We will take reasonable steps to protect your goods while they are in our care and to complete the work within a reasonable time, taking into account conditions such as traffic, access, and safety.
8.3 We reserve the right to choose the route and method by which we transport your goods, unless a specific arrangement is agreed in advance.
8.4 We may refuse to move any item that we reasonably consider to be unsafe, excessively heavy, insufficiently packed, or likely to cause damage to property, vehicles, or persons.
9. Liability and Limitations
9.1 Our liability for loss of or damage to goods is limited to the reasonable cost of repair or replacement, subject to any exclusions and limitations set out in this clause.
9.2 We are not liable for:
a) Loss or damage arising from your failure to pack goods properly, unless we were contracted to provide packing services.
b) Damage to items made of pressed wood, chipboard, or similar materials that are not designed to be moved once assembled.
c) Damage or loss arising from faults or defects in the goods, or from normal wear and tear.
d) Loss of or damage to cash, jewellery, watches, precious metals, stones, important documents, or other high-value items, unless we have agreed in writing to accept specific responsibility for them.
e) Any indirect or consequential loss, including loss of profits, earnings, business, or opportunity.
9.3 We will not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to accidents, road closures, severe weather, traffic conditions, strikes, acts of God, or legal restrictions. In such circumstances, we will try to carry out the services as soon as reasonably practicable but shall not be liable for any resulting loss.
9.4 Our total liability for any claim arising from a single job shall, unless otherwise agreed in writing, be limited to a reasonable sum having regard to the value of the goods and the price paid for the services.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded or limited by law.
10. Claims and Complaints
10.1 Any visible loss or damage should be reported to our staff as soon as possible and noted before they leave the delivery address where practical.
10.2 You must notify us in writing of any claim for loss or damage as soon as reasonably possible and in any event within seven days of completion of the services. We may request photographs, receipts, or other evidence to assess the claim.
10.3 Failure to notify us within the specified time may affect our ability to investigate the claim and may limit or exclude our liability, except where you can show that it was not reasonably possible to comply with the timeframe.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove items as part of a removal, collection, or related service where such removal is lawful.
11.2 You must not ask us to dispose of controlled, hazardous, or prohibited waste. Where disposal of items is agreed, it will be carried out in line with relevant regulations and may be subject to additional charges.
11.3 If we reasonably suspect that goods presented for removal are illegal, hazardous, or in breach of waste regulations, we may refuse to handle them and may report the matter to the appropriate authorities.
12. Parking, Access and Property Damage
12.1 You are responsible for ensuring that suitable parking is available for our vehicles at both collection and delivery addresses. Any penalties, fines, or charges arising from inadequate parking arrangements may be charged to you.
12.2 While we take reasonable care to avoid damage, we are not liable for damage to driveways, surfaces, lawns, or other areas where you have requested that our vehicles or staff operate and which are not suitable for such use.
12.3 You should take reasonable steps to protect floors, carpets, walls, and fixtures at both the collection and delivery addresses. We are not responsible for general wear or marks that may arise from normal moving activities where reasonable care has been taken.
13. Insurance
13.1 We maintain appropriate insurance cover in connection with our operations as required by law. This may include public liability and, where applicable, goods in transit insurance subject to policy terms, limits, and exclusions.
13.2 Our insurance does not replace your own insurance. You are encouraged to check your home, contents, or business insurance to ensure that your goods are adequately covered during moving and transport.
14. Privacy and Personal Data
14.1 We collect and process personal information necessary to manage bookings, deliver services, and handle payments and administration.
14.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties. We may share limited information with our staff, contractors, or professional advisers where necessary to perform the contract or meet our legal obligations.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
15.2 Any variation to these Terms and Conditions requested by you will only be valid if agreed by us in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By making a booking or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
