Man with Van Barnsbury Privacy Policy
This Privacy Policy explains how Man with Van Barnsbury collects, uses, stores, and protects personal data of customers and prospective customers in the Barnsbury area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Barnsbury customers and users of our services in the Barnsbury area, whether you contact us online, by message, or in person.
Data Controller
For the purposes of data protection legislation, Man with Van Barnsbury is the data controller for the personal data we collect and process about you. This means we decide how and why your personal data is used in connection with our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about or use our services:
Identification and contact details, such as your name, address, pick-up and delivery addresses, and general contact details.
Booking and service information, such as date and time of move, type of items to be transported, access details, special instructions, and any correspondence relating to your booking.
Payment and transaction information, such as payment confirmations, amounts, dates, and basic billing details. We do not store full card details when payments are processed through secure third-party providers.
Communications data, such as messages you send to us, feedback you provide, and any complaints or queries.
Technical and usage data, where applicable, such as basic log information when you visit our website, including pages visited, time and date of visit, and general device information. This may include the use of cookies or similar technologies where permitted by law.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about an existing booking. We may also collect data when you interact with our website or respond to our marketing communications where you have agreed to receive them.
In some cases, we may receive your details from another person arranging a move on your behalf. In those cases, the person providing your details should have your permission to share that information with us.
Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide removal and transport services, manage bookings, and handle payments.
Legal obligation: We may process your data when we need to comply with legal or regulatory obligations, such as accounting, tax, and record-keeping requirements.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, handling complaints, and protecting our business and customers from fraud or misuse.
Consent: In certain limited situations, we may rely on your consent, for example for some forms of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide removal and transport services, including processing bookings, arranging collections and deliveries, and managing any changes to your booking.
To communicate with you before, during, and after your move, including confirming bookings, sending updates, and responding to your queries.
To process payments, maintain financial records, and manage invoices and refunds where applicable.
To manage our business operations, including internal administration, quality control, and staff training.
To handle feedback, complaints, and disputes, and to enforce our terms and conditions.
To comply with legal obligations, for example for tax and accounting purposes.
To protect our business, our customers, and our staff, including preventing and detecting fraud or misuse of our services.
To carry out basic analytics that help us understand how customers use our website and services so we can improve them.
Data Sharing and Processors
We may share your personal data with trusted third parties where necessary for the operation of our services and for the purposes described in this Privacy Policy. These third parties act as data processors or, in some circumstances, as separate controllers.
Data processors may include:
Payment processing providers who securely process your payments on our behalf.
IT and hosting providers who support our website, booking systems, and data storage.
Professional advisers such as accountants or legal advisers where necessary for our business.
Where we use third-party service providers, we ensure that they are contractually required to protect your personal data and to use it only according to our instructions and applicable data protection laws.
We may also share personal data where required by law, to comply with a legal request, or to protect our rights, property, or safety, or that of our customers or others.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure appropriate safeguards are in place to protect your personal data. These may include standard contractual clauses or reliance on adequacy regulations, where applicable.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, or reporting requirements.
In general:
Booking and transaction records are kept for a period that allows us to manage our relationship with you, handle any queries or disputes, and comply with tax and accounting rules.
Routine communications and enquiries that do not lead to a booking may be retained for a shorter period, sufficient to respond to you and keep basic records of the enquiry.
Where we rely on your consent for marketing, we retain your contact details for as long as you wish to receive those communications, unless you unsubscribe or withdraw your consent.
When we no longer need your data, we will securely delete or anonymise it.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Barnsbury customers and prospective customers in the Barnsbury area, subject to certain legal limitations.
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
Right to restriction: You can ask us to restrict the processing of your data in specific situations, such as while we are assessing a request to correct it.
Right to data portability: In some cases, you have the right to receive your personal data in a structured, commonly used format and to ask us to transfer it to another organisation, where technically feasible.
Right to object: You can object to processing based on our legitimate interests and to direct marketing at any time.
Rights in relation to automated decision-making: Man with Van Barnsbury does not rely on solely automated decisions that produce legal or similarly significant effects for customers.
If you wish to exercise any of these rights, please contact us using the usual contact methods you use for our services. We may need to verify your identity before responding to your request.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems where appropriate, and regularly reviewing our security practices.
Children
Our services are intended for adults. We do not knowingly collect personal data relating to children for the purpose of providing our man and van services. If you believe that we have collected personal data about a child inappropriately, please contact us so that we can delete it where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any updated version will apply to all customers and service users in the Barnsbury area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
